Frequently Asked Questions
We recommend hand washing/cleaning all items that encounter any consumables. Items should be carefully cared for; they are delicate pieces of fluid art and may crack it dropped from a distance or upon hard surfaces.
Items that contain any metal (tumblers) should be strictly HAND washed and NOT DISHWASHED.
Questions about washing your items?
Care instructions will be provided with each order. In cases where they were misplaced or were not included. A copy is provided here:
- Our products are BPA free and have an FDA approved food safe, clear coat sealant.
- Items should be handwashed only with mild soap and warm water.
- The lid and/or straw are dishwasher safe.
- Do not soak.
- Do not use bleach or chlorine products to clean.
- DO NOT MICROWAVE. Allow item to fully dry prior to storing.
Are your designs laser engraved or vinyl appliques?
Our designs are made with high quality permanent vinyl or waterslides. We only put forth the highest in quality and we stand behind our work.
Where do I leave the personalization details on how I want on my order?
After you add the item to your cart, there will be a link at the bottom of the screen in your cart, underneath your items, that says, "add a note to your order". Click the link to open the free text box and type details there. Please be as specific as possible and include any information that you WOULD and WOULD NOT want on your item.
How can I have an item completely personalized, different from what is offered on the website?
For all customized and personalized items, please add the custom tumbler size or item you would like to your cart and use the “add a note to your order” section to notify the designer of your ideas. If you used the max characters allowed please send an email to email@example.com with all the details on how you would like your item(s) designed. Please include your full name and order number in the subject line to ensure we are applying the design to the correct order. Responses may take up to 24hrs.
How much does it cost to personalize an item?
Prices for personalized items vary depending on the type of item you choose. Please refer the custom item on our website to see the price. If an item is not listed send an email to firstname.lastname@example.org and we can give you a personalized quote. Responses may take up to 24 hours.
Do you sell items in bulk order? If so, how much?
We are happy to offer slightly lower rates on bulk purchases of 50 or more items of the same style. Contact us via email for pricing and details. Responses may take up to 24 hours.
What is a Rush Order?
Rush order is a way to purchase your order in more expedient timeframe. It allows you to “skip the line” and makes your order a top priority above all orders in the currently workload queue.
How do I purchase a Rush Order?
Rush Order has an additional cost of $25. It simply needs to be selected and added to your cart in order to be applied to your order. Rush orders are created and shipped within 4-7 days.
How long does it take for items to ship?
The shipping type you select at checkout will determine the shipping time frame.
How long does custom orders take to ship?
Customized/personalized orders shipping time varies depending on design, but generally have a work queue time frame of 14-21 business days and does not include the additional shipping time selected during checkout.
What is the processing time for custom orders?
Processing time varies for each custom order, it takes 14 to 21 business days (does not included Holidays or weekends), after the date of purchase to design, make, and cure items. This does not include shipping time. The 14 to 21 day curation period will vary based on currently work load queue and the amount of details you choose for your item.
What is your Workload queue?
Workload queue is the amount of sales made by consumers that are waiting to be fulfilled. They are automatically organized by purchased date and time. We cannot determine who will make a purchase or at what time, therefore unable to give any further specifics. Please note all orders regardless of order date/time will be process and shipped within the 14-21 business day timeframe.
Customs and Import Taxes outside of the United States
Buyers are responsible for any customs and import taxes that may apply. We not responsible for delays due to customs.
Returns and Exchange
Due to customization of our handmade items we do not except returns and exchanges but please contact us if you have any problems with your order.
All orders are intact and inspected to ensure pristine condition before leaving our workshop and handed off to the third-party shipping carrier you chose at checkout. Our orders are securely packaged to assist in preventing damages. If your item was damaged upon arrival or lost in transit, we are not financially responsible to replace or refund the cost of the items. You should contact the shipping carrier directly since all of our orders are shipped with insurance, the carrier can file a claim for you. We do not assist in anyway with filing a claim, please reach out to the customer service team of the carrier that delivered your package.
Due to the nature of our business, you have 24 hours to make changes to your order. After you have made your purchase and any changes if applicable, and you would like to cancel your order after the 24 hour time frame has passed, you will be issued your full order purchase amount in the form of a store gift card that does not expire. Gift cards will be issued immediately after your order is cancelled and can be used for future purchases. Gift cards are transferable if you give your emailed code to another recipient.